Eco Essentials ****med me through Payfast

I ordered my products from Eco Essential on the 3rd July through payfast to date nothing received and I tried all kind of communications to reach them no luck. I then informed payfast about this on 10th July and trying to understand am I the only customer experiencing that if not, how they can be still in partnership with the company that is ******** people? All Payfast processes to get my refund were done and were unsuccessful and they also informed me today 06/08 that Eco Essential account with them has been disabled. Why waited this long?? and I'm asking myself after reading so many complaints/reviews from Hello Peter.