Eco Essentials

I am extremely furious and I’m waiting on Discovery to get back to me to hear what the verdict is with what I can do to get my money back from Eco Essentials. They are **********!! I ordered hair products online in May and received a confirmation email regarding my order. That was the last email. Since then I’ve sent emails on top of emails and got hold of Payfast. After a few weeks I sent another email to Eco Essentials and received a reply from a lady called Bonnie on the website. After another few emails I was asked to send my bank details as I requested for a full refund and this was on the 07/07/2020. After another email with Payfast i was told by this Bonnie lady that the refund takes 2-5 business days and it has been submitted. Till today I have not received my refund. During last week I’ve received update on my order with a courier number that does not even exist and after a day or two the courier guys case and I refused my order as I was told I am getting a full refund and I made sure that I wrote her name and when the refund was processed on the delivery form and took a pic and they took the products back with them telling me they can’t take it back.

I am still waiting on my refund. This is the worse experience ever, it’s pathetic!