Ecco Essentials- order 1668

On the 27th of July I bought some products from Ecco-essentials. Which was on a Friday. On the Wednesday the 1st of August I contacted the company to find out when I would be receiving my order I was told that it takes them 2-5 days to make delivery. By Friday the 3rd of August I still had not received my order! When I asked them again when I would expect delivery I was told that I would receive my order on Monday (6 working days after I've purchased their products). This is by far the worst buying experience I have ever had from a company. Most companies deliver either on the next day or 2days after. In the meantime my hair is breaking off because I have nothing to Moisturize it with. I regret buying products from this company. They have not apologized for the inconvenience that they have caused me as a result of the late delivery. It's no wonder people are reluctant to buy online. To say that I'm disappointed is an understatement. I should have just gone to dischem/clicks instead of wasting a week waiting for hair products!