Bad service

Since I have placed an order on 09 August 2020, I received the email that order #6489 is on the way. I have never received my order till today 04 September 2020. I cannot track the order in any way. I have sent emails for the follow ups and I only received emails telling me that the order will be delivered in the next 2-3 days. I do not even think there is someone reading these emails, seems like the automated machine is used for response to emails. When I try calling them, the subscriber is not available. What kind of business is this? Are you ******** people or what? No updates, nothing. Bad customer service indeed.