Appalling Customer Service: EccoEssentials

On the 13 of September I bought products from Ecco Essentials. On the 20th I got an email from them notifying me that there would be a delay in shipment and that I should expect my products early the following week. Needless to say.....the products didn’t arrive. On the 28th of September I contacted them via email and their Facebook page and got no response! Now it’s the 1st of October and now they are making the excuse that they were off-line and that’s why I never got a response from them. They have not told me when or whether or not I will be getting my money back! I’m very disappointed, this is the second time I’m having a very poor service from this company. They are clearly not invested in treating their customers with respect!