After 5 month I finally received my order

I placed an order October 2020 and had the very same challenges as a lot of customer on the platform. After making payment a received confirmation and when my order didn't arrive I sent a follow up email and was notified that it would arrive in 2-5 days. Once this period had passed the Eco Essential team went quite and there was no further communication.

At the end of February 2021 after speaking to a friend who works for a bank on ways to recover my money, she suggested contact the ***** department. I then noticed the Eco Essentials was using Ozow an online payment platform. I then proceeded to contact Ozow which was the payment platform I used for EFT and report Eco Essentials for not delivering my product and how this could impact other client that subscribe/use their brand.

I received an email from the Ozow team in a couple of days requesting proof of payment and details of my order.

On the 29 March I receives an email from Eco Essential telling me that my order was on its way. I have officially received everything I order on the 30th of March 2021.