Worst Timeshare Company ever

I requested my debit order to be stopped 3 months ago for my levies as they were all paid up in full. I contacted Touchdown and Sharon Hendricks in Customer care advised this would be taken care of. I contacted them last month to advise the debit order was still coming off and Sharon advised she would look into ASAP and get back to me, well that was the last I heard from her or anyone at Touchdown. 7-8 emails later I have still not had a response from anyone and the debit order is still coming off. I don’t understand Why cancelling a debit order or contacting a client back is so hard. Buying Timeshare with Touchdown was the biggest mistake I ever made..