ZN
Zany N

1 reviews | Active since Jul 2019

10 Jul 2019, 14:02

Worst customer service award goes to Touch down

Touchdown group should win an award for worst customer service ,I have taken up a membership with them and from there is twas downhill only ,i have called them ,was sent from Pillar to post on a simple booking and when i got through to a woman named Sharon she had an attitude towards me as is she is doing me a favor by redirecting me to the right place ,Got through their customer service ,i was told to email them my booking request which i did only to be given rates much different to the rates on the rental list they sent me ,Finally decided i want to cancel my membership,no one has gotten back to me ,I'm still waiting for someone to call me back ,Please don't waste your time and money with Touch down group

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Replies (3)
Zoltac
Zoltac's reply11 Jul 2019, 15:01
Official
Dear Ntombi,

We have attempted to contact you various times to discuss this review to no avail.  We have also sent you an email.  Please, would you be so kind as to respond to the email so that we can assist you with the request.  

Thank you
Zoltac
Zoltac's reply08 Aug 2019, 17:57
Official
Dear Ms Ntombi,

We've sent an e-mail to your gmail address to assist with your query.  Please respond at your earliest convenience.

Regards,

Chrissie
Zoltac
Zoltac's reply16 Aug 2019, 11:34
Official
 Dear Ms Ntombi,

Was your query been attended to?

Regards,

Chrissie