Touch Down ****
<p>We were invited to emperors palace for a meeting and the sales man **** through his teeth. He got us to sign a contract on the promise that we would be able to travel to maldives. When we tried to book they said they did not offer maldives.. then said we needed to pay R5000 then maldives was not on offer again. They are now forcing us to pay saying we are in breach and we have told them that they misrepresented thier package. What ever you do,, do not sign up with this company. They lie. </p>
Helpful (0)
Replies (2)0
Replies (2)
Zoltac's replyOfficial
10 Aug 2017, 08:42Dear Ms Lehong,
Thank you for providing us with the details on the frustration you experienced.
I can assure you that we are a reputable company and provide our client base with a variety of holiday destinations to choose from. It is with regret that I hear about your experience. I will investigate on the matter and ensure that someone contact you tellephonically to assist you.
Kind regards
Sarita de Klerk
Touch Down Group Customer Services Department
Best regards,
Zoltac's reply10 Aug 2017, 08:42
Official
Dear Ms Lehong,
Thank you for providing us with the details on the frustration you experienced.
I can assure you that we are a reputable company and provide our client base with a variety of holiday destinations to choose from. It is with regret that I hear about your experience. I will investigate on the matter and ensure that someone contact you tellephonically to assist you.
Kind regards
Sarita de Klerk
Touch Down Group Customer Services Department
Best regards,
Zoltac's replyOfficial
15 Aug 2017, 09:25Dear Ms Lehong,
We tried to contact you by telephone without success.
We can assure you that with our products and affiliations you have access to accommodation destinations world wide. Maldives is also one of the destinations which are available through one of our affiliations. Kindly note that there will not necessarily be availability during all periods and therefore we usually request clients to provide us with more than one date to try and be of assistance. There are also a wait listing facility available where you will be notified as soon as something of interest becomes available.
I trust this will be of assistance.
Should y ou have any additional queries or need assistance, do not hesitate to contact us.
Kind regards
Touch Down Group - Products Customer Service
Best regards,
Zoltac's reply15 Aug 2017, 09:25
Official
Dear Ms Lehong,
We tried to contact you by telephone without success.
We can assure you that with our products and affiliations you have access to accommodation destinations world wide. Maldives is also one of the destinations which are available through one of our affiliations. Kindly note that there will not necessarily be availability during all periods and therefore we usually request clients to provide us with more than one date to try and be of assistance. There are also a wait listing facility available where you will be notified as soon as something of interest becomes available.
I trust this will be of assistance.
Should y ou have any additional queries or need assistance, do not hesitate to contact us.
Kind regards
Touch Down Group - Products Customer Service
Best regards,