Terrible service

<p>Good day.<br />My name is Mmathabo Mnyakeni. I joined the Touch down group in 2014 where they required a once off payment of a substantial amount, which I paid and going forward I was supposed to pay quite a reasonable amount monthly. With all of that in place I was promised good service and my requests made a priority. Now in joining I was given a voucher of a free weekend holiday. Which I never got to use because the places I wanted to go to where always full for what ever reason so I ended up not getting that free holiday because it ended up expiring. Which was not fear but I made peace with it.</p> <p>Fast forward to 2015, i still struggled to get a holiday that was promised and I ended up threatening to leave the group but they ended up giving me a holiday which somehow made me loose some of my free holidays. With the 2015 struggle they advised me to book early so that I don't experience the same problem. Fine! 2016 I did exactly that. Started arranging for a October and December holiday around July.</p> <p>In calling them to arrange for both the holidays they were always telling that they will come back to me with available places which they never did. I called and emailed them almost every week but they always had some challenge. I remember one time one of the consultants said to me she had a lot of emails to attend to hence the delay, but remember these guys promised to make a priority.<br /> Around November I was really tired of calling and emailing them. I told them that I don't want anything to do with the group and I want them to stop debiting my account which they never did. Since November I've been sent from pillar to post in terms of getting this matter sorted.</p> <p>I've been calling them every week in November with no joy and even way forward. Up to this day they are debiting my account and the only I can do is reverse the payment.</p> <p>please assist. I've been in contact with to name a few<br />Joshua Mokete<br />Romain Naidoo<br />Thembi Phora</p> <p> </p>