MK
Marna K
1 reviews | Active since Apr 2013
08 Jun 2019, 17:11
Sly business
Did a booking with booking.com, but Touch Down Group is the admin group for the Dunkeld Country & Equestrian Estate, Dullstroom. Chose the option to pay later, but Touch Down took my money the next day. They don’t know about the option!!!Refuse to give my money back, need to do the cancellations. They will only pay my money back within 21 days…. Booking.com tried to help, but not their admin fault!! Dunkeld Country & Equestrian Estate, Dullstroom, just refuse to be of any help. They can take my money immediately, but refuse to pay it back immediately!!!!!!!! Don’t use Touch or Dunkeld Country & Equestrian Estate, Dullstroom. Obvious they received interest on my money!!!!!!!!!!!!!!!!!
Helpful (0)
Replies (4)0
Replies (4)
Zoltac's replyOfficial
10 Jun 2019, 15:33Good afternoon.
Thank you for providing us with valuable feedback.
We can assure you that it is not a case of Touch Down Group refusing to help. We have looked into this matter and can advise that there are certain policies that need to be followed. This has all been emailed to you through one of our consultants.
The policy that is followed with regards to online bookings is that we take payment within 24 hours of the booking that is made if the option of Pay later is chosen when making the booking. This just means that the payment is not taken directly by booking.com and placed into a virtual card that the resort can access.
On your booking.com confirmation, you will see that there is a policies hyperlink and should you click on this, it will explain to you that the resort can take payment at any time.
Also on the confirmation letter that you would have received, it states under Prepayment, that you will be charged a prepayment of the total price at any time. The prepayment that we do require is full payment unless special arrangement has been made directly with the resort via the messaging platform on Booking.com.
With regards to refunds, it does take up to 21 days. This is to ensure that the initial transactions are not reversed or stopped by the client.
Your refund is in process and one of our consultants will advise you as soon as it has been done.
Thank you
Thank you for providing us with valuable feedback.
We can assure you that it is not a case of Touch Down Group refusing to help. We have looked into this matter and can advise that there are certain policies that need to be followed. This has all been emailed to you through one of our consultants.
The policy that is followed with regards to online bookings is that we take payment within 24 hours of the booking that is made if the option of Pay later is chosen when making the booking. This just means that the payment is not taken directly by booking.com and placed into a virtual card that the resort can access.
On your booking.com confirmation, you will see that there is a policies hyperlink and should you click on this, it will explain to you that the resort can take payment at any time.
Also on the confirmation letter that you would have received, it states under Prepayment, that you will be charged a prepayment of the total price at any time. The prepayment that we do require is full payment unless special arrangement has been made directly with the resort via the messaging platform on Booking.com.
With regards to refunds, it does take up to 21 days. This is to ensure that the initial transactions are not reversed or stopped by the client.
Your refund is in process and one of our consultants will advise you as soon as it has been done.
Thank you
Zoltac's reply10 Jun 2019, 15:33
Official
Good afternoon.
Thank you for providing us with valuable feedback.
We can assure you that it is not a case of Touch Down Group refusing to help. We have looked into this matter and can advise that there are certain policies that need to be followed. This has all been emailed to you through one of our consultants.
The policy that is followed with regards to online bookings is that we take payment within 24 hours of the booking that is made if the option of Pay later is chosen when making the booking. This just means that the payment is not taken directly by booking.com and placed into a virtual card that the resort can access.
On your booking.com confirmation, you will see that there is a policies hyperlink and should you click on this, it will explain to you that the resort can take payment at any time.
Also on the confirmation letter that you would have received, it states under Prepayment, that you will be charged a prepayment of the total price at any time. The prepayment that we do require is full payment unless special arrangement has been made directly with the resort via the messaging platform on Booking.com.
With regards to refunds, it does take up to 21 days. This is to ensure that the initial transactions are not reversed or stopped by the client.
Your refund is in process and one of our consultants will advise you as soon as it has been done.
Thank you
Thank you for providing us with valuable feedback.
We can assure you that it is not a case of Touch Down Group refusing to help. We have looked into this matter and can advise that there are certain policies that need to be followed. This has all been emailed to you through one of our consultants.
The policy that is followed with regards to online bookings is that we take payment within 24 hours of the booking that is made if the option of Pay later is chosen when making the booking. This just means that the payment is not taken directly by booking.com and placed into a virtual card that the resort can access.
On your booking.com confirmation, you will see that there is a policies hyperlink and should you click on this, it will explain to you that the resort can take payment at any time.
Also on the confirmation letter that you would have received, it states under Prepayment, that you will be charged a prepayment of the total price at any time. The prepayment that we do require is full payment unless special arrangement has been made directly with the resort via the messaging platform on Booking.com.
With regards to refunds, it does take up to 21 days. This is to ensure that the initial transactions are not reversed or stopped by the client.
Your refund is in process and one of our consultants will advise you as soon as it has been done.
Thank you
MK
Marna K's updateReviewer Update
19 Jun 2019, 09:58Good day, I'm using booking.com for a few years. In fact I'm flying to Spain next week, hotel is book on booking.com. I will only pay when I leave the hotel. So please, you didn't even knew about this option. 2 weeks later and still didn't get any reply from the manager Chrisie.
I don't care about your internal policies or anything. I chose the option to pay later, so you debt my account without my permission.
This is very band services! And I will tell everyone about this!! Sorry for Dunkeld estate, I stay in the area and will tell everyone and everybody to stay away!!!!
Still no payback of my money!!!!!!!!!!!!!!
I don't care about your internal policies or anything. I chose the option to pay later, so you debt my account without my permission.
This is very band services! And I will tell everyone about this!! Sorry for Dunkeld estate, I stay in the area and will tell everyone and everybody to stay away!!!!
Still no payback of my money!!!!!!!!!!!!!!
MK
Marna K's update19 Jun 2019, 09:58
Reviewer Update
Good day, I'm using booking.com for a few years. In fact I'm flying to Spain next week, hotel is book on booking.com. I will only pay when I leave the hotel. So please, you didn't even knew about this option. 2 weeks later and still didn't get any reply from the manager Chrisie.
I don't care about your internal policies or anything. I chose the option to pay later, so you debt my account without my permission.
This is very band services! And I will tell everyone about this!! Sorry for Dunkeld estate, I stay in the area and will tell everyone and everybody to stay away!!!!
Still no payback of my money!!!!!!!!!!!!!!
I don't care about your internal policies or anything. I chose the option to pay later, so you debt my account without my permission.
This is very band services! And I will tell everyone about this!! Sorry for Dunkeld estate, I stay in the area and will tell everyone and everybody to stay away!!!!
Still no payback of my money!!!!!!!!!!!!!!
Zoltac's replyOfficial
08 Aug 2019, 18:08Good day,
I trust you are well?
Please confirm if you have received the requested refund? If not, please can I have your reservation nr / surname, to follow up on same for you.
Regards,
Lucy
I trust you are well?
Please confirm if you have received the requested refund? If not, please can I have your reservation nr / surname, to follow up on same for you.
Regards,
Lucy
Zoltac's reply08 Aug 2019, 18:08
Official
Good day,
I trust you are well?
Please confirm if you have received the requested refund? If not, please can I have your reservation nr / surname, to follow up on same for you.
Regards,
Lucy
I trust you are well?
Please confirm if you have received the requested refund? If not, please can I have your reservation nr / surname, to follow up on same for you.
Regards,
Lucy
Zoltac's replyOfficial
16 Aug 2019, 11:35Good day,
Was your query attended to?
Regards,
TDG Team
Was your query attended to?
Regards,
TDG Team
Zoltac's reply16 Aug 2019, 11:35
Official
Good day,
Was your query attended to?
Regards,
TDG Team
Was your query attended to?
Regards,
TDG Team