Service from hell from Touch Down Group

Me and my husband signed up for a life time time shares contract with The Touch Group in July (July 17th) after we were invited to a day's spar. Their timeshares sounded attractive and their offer was reasonable and the lady who presented that to us (Elvera is her name) sounded very genuine. She promised us a good deal and ensured that their head office will always be there for us whenever we needed any assistance after clenching the deal (She ensured that we signed up the same day by telling us that we were getting a massive discount if we sign up that same day. That sounded cool to us and we decided to go for it. They debited the initial R5799.00 as a deposit (according to her) and the next debit order of R 1799.00 ran on the 31st of July. A week after we signed I called Elvera to request for the documents that she had promised to send us (contract documents). She took me from pillar to post and when I indicated that I was cancelling the contract she then gave me the name of the person to contact at their head office. I then contacted the lady with the name of Sharon Hendriks who also was not helpful at all. She would avoid my calls or not even respond to my e-mails. When I finally got hold of her during mid August she told me that she had been trying to send us e-mails which where bouncing. That was a blantant lie because the FOUR e-mail accounts we gave her were working well. Two of those e-mail accounts were our work e-mail addresses. She then requested that we send her our banks statements and payslips which we did and still not response from her after that.

Fast forward to now. We are now in the fourth week of September and we still have not received our contract not even the welcome pack they had promised but they are quick to debit our account. Today I called and after being taken from pillar to post I finally managed to speak to a lady by the name of Thoba who was very helpful and promised to ensure that we get the documents we have been waiting for. Had I known this company's reputation I would not have even bothered for us to respond to their invite. It is only now that I see that most people have been complaining about their reputation. Can someone advice on what else to do because now we are being told that there will be a cancellation fee if we want to cancel even if we have not made use of their offerings or services. Bear in mind that these people have already taken money from us.