Seasons Golf Leisure & Spa - The Worst Most Filthiest Resort

The worst experience ever I booked at this place for this premium villa for my husband's birthday, and it would be the last time I ever book here, you guys need to take tips from sun city vacation club firstly check in is only at 4pm when most resorts are 2pm When we arrived got the keys to our premium villa everything was just disgusting the kettle had thick white stuff inside the dishes were not clean I went back to reception and advised them I will not stay there and this is totally unacceptable the manager then said he would show us other rooms which were exactly the same and then he told us he could give us another option which was big hotel style kind of rooms separately with a shared common area, so we took all 4rooms as we didn't want the common area shared with random guests between us so we had to pay an additional R4000 The cleanliness at this location is not up to standard at all every kettle basically was the same there was dishes and cutlery missing stained dishes and pots When the cleaner came to clean the rooms were left with a funny smell and the kitchen was not cleaned properly there was still dirt on the floor Furthermore the resort no where states that it does not accommodate loadshedding and we were left in the dark in loadshedding and they just slip a notice of the loadshedding schedule under your door as they just give you 1candle and matches, there is no loadshedding friendly lights Don't get me wrong this resort is beautiful but there is a serious lack of maintenance and they need to get a cleaning supervisor or something to get the hygiene standards in order Also I called 4times requesting towels and the 4th time I was told no mam its taking abit long as it was loadshedding and that delayed the towels, you guys seriously need proper back up solutions This is the worst experience getaway I have had and I really advise guests to stay clear of this location as for the price its really not worth it