1 reviews | Active since Jun 2010
******** who will take your money for 0 service #RipOff
<p>I have been with this gourp for years now, with hopes that things will change. The contract i signed entitles me to 1 free holiday a year. For the last couple of years I have not received any of that. Booking is hell, one has to send over 10 emails just to the attention of the company. When trying to book the places are "never available" BUT the debit order is ALWAYS on time. The company makes changes with no communication with clients. The rules have changed now in 2017 but one has to call in to find out ALL of that. The service is beyond rediculous I honestly feel like this company makes a profit from ******** people and I dont know what the Consumer Protection Act says about such. I honestly would advise everyone to stay away from this company.<br /><br />For one to get a trip/vailability from this company you have to fight! You pay monthly ON TIME, yet when you book you get NOTHING. when you ask about the 'free' holiday you get NOTHING. </p>
Dear Ms Tsheole
Thank you for contacting us recently regarding your perception of a change in rules regarding your Lifestyle membership allowing you to book free annual midweek / weekend out-of-season holidays for 2 adults and 2 children from the relevant out-of-season availability lists which we publish each week on our website www.thelifestyle.co.za.
Allow us to thank you for having been an active, and indeed an inter-active, Lifestyle member for the past 4.5 years - since joining our subscription service in September 2012. When perusing holiday bookings activity in respect of your yearly out-of-season midweek / weekend holiday reservations it is evident that it proved a most popular Lifestyle option to you - when considering that you have already availed yourself of five (5) such free annual holiday benefits. You have also made use of no less than six (6) cash holiday reservations, which have been booked by yourself at various resorts during the past 4 years.
It therefore saddens us to learn that your perception with regards to making use of your free and discounted paid-for holidays during the past 4.5 years have been as described in your online review as tantamount to ‘a ****’.
The rules of your membership (contract no TDL1659) and that of all our other members - as contained under the terms and conditions of our standard Lifestyle contract - have certainly not changed since 2012. If the cost of making cash reservations has recently become an issue to you, may we respectfully point out that with the eroding effects of annual inflation everything which consumers buy in our country on a cash basis have become more expensive. And even more so when such purchases are being financed. Last week’s adjusted international rating of our national economy to that of ‘junk’ status has certainly not helped in any way in combating the effects of inflation. Even our contract does not guarantee the cost of discounted cash holidays to stay the same over the passage of time.
If you are close to one of our offices in Boksburg, Roodepoort, Centurion, Sandton, Rustenburg or Polokwane we would love for you to visit us (if possible) - in order to assist you personally with further queries you might have with regards to using your Lifestyle membership to its full potential. If not, possible we’ll contact you telephonically at any time convenient to you. We can also e-mail you a copy of your membership contract - should you no longer have your copy.
Kind regards
The Lifestyle Team @ www.thelifestyle.co.za
Dear Ms Tsheole
Thank you for contacting us recently regarding your perception of a change in rules regarding your Lifestyle membership allowing you to book free annual midweek / weekend out-of-season holidays for 2 adults and 2 children from the relevant out-of-season availability lists which we publish each week on our website www.thelifestyle.co.za.
Allow us to thank you for having been an active, and indeed an inter-active, Lifestyle member for the past 4.5 years - since joining our subscription service in September 2012. When perusing holiday bookings activity in respect of your yearly out-of-season midweek / weekend holiday reservations it is evident that it proved a most popular Lifestyle option to you - when considering that you have already availed yourself of five (5) such free annual holiday benefits. You have also made use of no less than six (6) cash holiday reservations, which have been booked by yourself at various resorts during the past 4 years.
It therefore saddens us to learn that your perception with regards to making use of your free and discounted paid-for holidays during the past 4.5 years have been as described in your online review as tantamount to ‘a ****’.
The rules of your membership (contract no TDL1659) and that of all our other members - as contained under the terms and conditions of our standard Lifestyle contract - have certainly not changed since 2012. If the cost of making cash reservations has recently become an issue to you, may we respectfully point out that with the eroding effects of annual inflation everything which consumers buy in our country on a cash basis have become more expensive. And even more so when such purchases are being financed. Last week’s adjusted international rating of our national economy to that of ‘junk’ status has certainly not helped in any way in combating the effects of inflation. Even our contract does not guarantee the cost of discounted cash holidays to stay the same over the passage of time.
If you are close to one of our offices in Boksburg, Roodepoort, Centurion, Sandton, Rustenburg or Polokwane we would love for you to visit us (if possible) - in order to assist you personally with further queries you might have with regards to using your Lifestyle membership to its full potential. If not, possible we’ll contact you telephonically at any time convenient to you. We can also e-mail you a copy of your membership contract - should you no longer have your copy.
Kind regards
The Lifestyle Team @ www.thelifestyle.co.za
when considering that you have already availed yourself of five (5) such free annual holiday benefits - Not sure who these were given to, however, i have years of email communication between Lindy and I where I am asking about the free holiday. I think the max could be 3. Its 2017 and i cant remember the last time i took a free holdiay.
Cash holiday - I ended up taking places i didnt want because the ones i want are never available. I have no issues with the economy and price increases, MY DAMN ISSUE IS YOUR COMPANY'S LACK OF COMMUNICATION. Image me driving to your offices, You fail to give me a service on the phone and via email. Imagine me wasting my petrol just to get the same responses from your team.
Your company is a ****. your response is defensive. ALL reviews here are the same. You take take and give zero back. Stop debiting me, I am getting nothing from this relationship. I can share emails I have from 2014 that prove your response wrong. Cancel my contract. I refuse to do business with a company like yours that puts consumer needs last.
when considering that you have already availed yourself of five (5) such free annual holiday benefits - Not sure who these were given to, however, i have years of email communication between Lindy and I where I am asking about the free holiday. I think the max could be 3. Its 2017 and i cant remember the last time i took a free holdiay.
Cash holiday - I ended up taking places i didnt want because the ones i want are never available. I have no issues with the economy and price increases, MY DAMN ISSUE IS YOUR COMPANY'S LACK OF COMMUNICATION. Image me driving to your offices, You fail to give me a service on the phone and via email. Imagine me wasting my petrol just to get the same responses from your team.
Your company is a ****. your response is defensive. ALL reviews here are the same. You take take and give zero back. Stop debiting me, I am getting nothing from this relationship. I can share emails I have from 2014 that prove your response wrong. Cancel my contract. I refuse to do business with a company like yours that puts consumer needs last.
Dear Ms Tsheole,
Thank you for the feedback. We can assure you that you are a valued member and therefore we would like to resolve your queries for you. The matter is receiving attention and one of our consultants will soon be in contact with you to address all your concerns.
Kind regards
The Lifestyle Team @ www.thelifestyle.co.za
Dear Ms Tsheole,
Thank you for the feedback. We can assure you that you are a valued member and therefore we would like to resolve your queries for you. The matter is receiving attention and one of our consultants will soon be in contact with you to address all your concerns.
Kind regards
The Lifestyle Team @ www.thelifestyle.co.za