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Dineo M

1 reviews | Active since Sept 2017

04 Jan 2024, 17:16

Royal Morubisi Founders Lodge.. The WORST EVER!!!!!!!!!!

It’s an okay establishment, there’s a lot of improvement to be done. Our stay wasn’t of the best though…..

Their food prices are expensive for the quality. Wasn’t impressed with their dinner prices, it’s R335 per person and doesn’t give you much of options. With that price I strongly believe that it could be a buffet menu or they can give you a variety to choose from if you don’t want a boma dinner.

Their game drive doesn’t include drinks, meaning you have to pay extra on top of the R550 or R650 that you paid depending which option you opted (morning drive or evening drive) for.

We booked 5 days but had to cut our trip short as everything was expensive. Should you wish to go I suggest to atleast visit less than 5 days. The nearest town is 30 minutes away which doesn’t really give you that much allowance to go around and explore. Should you wish to go you’ll still be charged an extra fee for them to drop you off at the gate and get your vehicle.

At some point our towels needed to be changed but come bath time they couldn’t provide us with any as they didn’t have any extras. Within our 4 nights stay our sheets were not changed and was advised they don’t have any spares.

We ordered dinner and the fish wasn’t pleasant, the chef forgot to bring out the sauce and the meal was just awful.

The bathroom didn’t have a mini dustbin for any sanitary items. The rooms are not that big, a bit dark and you must always have the lights on. Would have expected an outdoor shower, unfortunately they dont have. The scenery is beautiful though. They have the big 5 which is amazing. At some point we requested to move lodges and go to their sister lodge in the same area, we then realized that it wasn’t going to be pleasant either. We decided that we will rather leave a day earlier, Even when we told them that, management never bothered to ask the reasoning and if they can offer us something or maybe credit us for the one day. Nobody cared. For the money spent one would expect to get a 5 star treatment. Out of 10 I would give it a 1.

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Replies (11)
Zoltac
Zoltac's reply05 Jan 2024, 08:43
Official
 Dear Dineo 


Thank you for sharing your feedback on your recent stay. We're sorry to hear your experience fell short of expectations. We value your insights and want to make things right.


As a gesture of goodwill, we'd like to offer you a credit on your booking profile that you can use at any of our resorts. Please get in touch with our guest relations team to arrange this credit.


We hope for the chance to welcome you back and provide an experience that exceeds your expectations.


Best regards, 

Sharon

DM
Dineo M's update05 Jan 2024, 11:56
Reviewer Update
No thank you!!! I do not want to ever visit any of your resorts!!

You didn't address any of my concerns on your response. What changes will be implemented? As a customer who paid and never received the treatment that I was promised or yet the experience, what will be done?

Someone needs to take responsibility of this!! I wasn't even offered a refund for the one day that we didn't even make use of cause of the horrible experience that we had!!

I am going to need answers and a better solution to all of this by the end of the day!
Zoltac
Zoltac's reply05 Jan 2024, 12:34
Official
 Dear Dineo,


I'm sorry for the inconvenience during your recent stay. Your feedback is crucial in helping us improve.


We're taking immediate steps to address your concerns and enhance our services. While we can't offer a reimbur*****t as per our booking policies, you are welcome to reach out to us directly to discuss alternatives.


Thank you for bringing this to our attention. We hope for the chance to regain your trust.


Warm regards, 
Sharon
DM
Dineo M's update05 Jan 2024, 12:54
Reviewer Update
I must still reach out to you??? while you gave me bad service???

Like I said I need answers and solutions!!! Not all of this "we are sorry." I am going to need a manager to call me and tell me what's the way forward cause I am not taking all of this!
Zoltac
Zoltac's reply05 Jan 2024, 13:07
Official
 Dear Dineo,

We appreciate your feedback regarding your experience. Our office made several attempts to reach out to you utilizing the contact information available in our system. Regrettably, these efforts were unsuccessful. As this platform operates publicly, we are unable to request or confirm personal details, which impedes our ability to assist you effectively. 

Should you wish to discuss this matter further, we kindly request that you contact us directly.

Warm regards,
Sharon 
DM
Dineo M's update05 Jan 2024, 14:38
Reviewer Update
Nobody called! there's no missed calls, messages or any email!!!

I've been with my phone since this morning. I am waiting for your call as we speak
Zoltac
Zoltac's reply05 Jan 2024, 14:43
Official
 Dear Dineo,

We appreciate your feedback regarding your experience. Our office made several attempts to reach out to you utilizing the contact information available in our system. Regrettably, these efforts were unsuccessful. As this platform operates publicly, we are unable to request or confirm personal details, which impedes our ability to assist you effectively. 

Should you wish to discuss this matter further, we kindly request that you contact us directly.

Warm regards,
Sharon 
DM
Dineo M's update05 Jan 2024, 14:48
Reviewer Update
I booked with one of your resorts and you are trying to tell me you don't have any of my personal information????

I had a consultant that called and WhatsApp'd me a week before my trip and today you telling me you can't get hold of me??

Your service is indeed horrible!! no one knows what customer service is and clearly cannot deliver!! All you care about is money and that's about it!
Zoltac
Zoltac's reply05 Jan 2024, 14:50
Official
Dear Dineo,

We appreciate your feedback regarding your experience. Our office made several attempts to reach out to you utilizing the contact information available in our system. Regrettably, these efforts were unsuccessful. As this platform operates publicly, we are unable to request or confirm personal details, which impedes our ability to assist you effectively. 

Should you wish to discuss this matter further, we kindly request that you contact us directly.

Warm regards,
Sharon 

DM
Dineo M's update11 Jan 2024, 11:34
Reviewer Update
I would like feedback on what has been done since my last message! Literally nobody has called me till this day, and you just respond with an automated message to ignore me.

Ot seems like nobody is taking accountability or any of this serious!! Clearly this is a normal and all that you do is rob people of their money. I actually demand a refund for the one day that we never slept there!!!
Zoltac
Zoltac's reply11 Jan 2024, 11:56
Official
Dear Dineo,

Thank you for sharing your feedback about your recent experience. We have made multiple attempts to contact you using the details in our records, unfortunately without success. Due to the public nature of this platform, we cannot request or verify personal information, which limits our ability to provide detailed assistance.

For further discussion and a more personalized approach to your concerns, we encourage you to reach out to us directly.

Warm regards,
Sharon