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Lydia H

1 reviews | Active since Jun 2024

10 Jul 2024, 11:45

Refund

I was overcharged at Dunkeld Estate Spa on 11th of June, i immediately signed and requested refund with the spa manager. A week later i had to submit id and prove of my bank details which i did. Then was told refunds take 21 x days....well needless to say i am still waiting and still no payment date as requested with the manager at Dunkeld Estate. Really frustratig...seeing that it was an error on side and now i have to keep on asking for my money ?

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Replies (5)
Zoltac
Zoltac's reply15 Jul 2024, 09:06
Official
Dear Lydia,

Thank you for your feedback.
We can confirm that this matter has been resolved amicably.Please do not hesitate to contact us should you need any further assistance.
Warm Regards,
Sharon 
LH
Lydia H's update22 Jul 2024, 12:26
Reviewer Update
Hi Sharon

Just to set facts straight i only received a phone call from Dunkeld on 15 July to say it takes 21 working days for refund. This is now 29 working days and still no refund !

Hope this gets resolved now as i am really getting frustrated now ...

Regards
Lydia
Zoltac
Zoltac's reply22 Jul 2024, 13:28
Official
 Dear Lydia,

Thank you for your feedback.
We can confirm that this matter has been resolved amicably.Please do not hesitate to contact us should you need any further assistance.
Warm Regards,
Sharon 
Zoltac
Zoltac's reply23 Jul 2024, 11:04
Official
 Dear Lydia,Thank you for bringing this matter to our attention. As this is a public platform, we would appreciate it if you could forward all your personal information to *** so that we can investigate your concern further.
Best regards, 
Zoltac
Zoltac's reply23 Jul 2024, 13:19
Official
Thank you for the feedback.