Refund
<p>I have been trying for 2 months to get a refund on a Capital amount and Levies that were over deducted.</p> <p>Promises have been made by Sharon however I have still not been refunded. It is impossible to directed the matter to a senior person as no details or contacts are supp**** or offered. Pathetic service............</p>
Dear Mr Parker,
Thank you for bringing this matter to our attention.
Our sincere apology for the frustration you went through to obtain your refund. We can confirm that the situation has been addressed and that we will try our utmost to prevent similar incidents in future. We can assure you that you are a valued client and that the service you experienced is definitely not the service we aspire to provide our clients with.
Our management team is also always willing to assist with any queries our clients might have.
I just received confirmation that your refund has been processed today.
Should you have any additional queries, do not hesitate to contact us.
Kind regards
Touch Down Team
Sarita de Klerk
Best regards,
Dear Mr Parker,
Thank you for bringing this matter to our attention.
Our sincere apology for the frustration you went through to obtain your refund. We can confirm that the situation has been addressed and that we will try our utmost to prevent similar incidents in future. We can assure you that you are a valued client and that the service you experienced is definitely not the service we aspire to provide our clients with.
Our management team is also always willing to assist with any queries our clients might have.
I just received confirmation that your refund has been processed today.
Should you have any additional queries, do not hesitate to contact us.
Kind regards
Touch Down Team
Sarita de Klerk
Best regards,