Poor Service
Service terrible.Been a member for close to 5yrs and only took one holiday in the process.Recently arranged with them to book for a holiday outing at Sudwala Lodge. Based on my up to date subscription,they informed me, I qualify for 2 units(4 sleeper) & requested they arrange an extra one or two.Problem now is,ever since I requested an extra unit or two even if I pay out of my pocket,they now not responding to my countless calls(mobile & landline) and emails.My member number is ZL13252 .These guys have been collecting my subs without fail but their service atrocious to say the least.Only way out to address this I guess is to escalate to Ombud
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Zoltac's replyOfficial
31 Jul 2023, 08:24 Dear valued guest, we extend our sincere gratitude for taking the time to share your feedback with us. We deeply regret to learn that your experience with our resort fell short of your expectations, and for that, we offer our heartfelt apologies. As a resort that takes great pride in providing exceptional service and memorable experiences to all our guests, we are disheartened to hear that we did not meet your standards on this occasion. Please rest assured that we take your comments seriously, and we will use them as valuable insights to identify areas where improvement is needed. We would appreciate the opportunity to understand further the specific issues you encountered during your stay. If you would be willing to share more details about your experience with us, we encourage you to reach out to our guest relations team at *** at your earliest convenience. Our aim is to ensure that each guest leaves our resort with fond memories and a desire to return. We take your words to heart and will make every effort to address the concerns you have raised. Once again, we apologize for any inconvenience caused, and we genuinely hope that you would reconsider giving us another opportunity to showcase the true essence of our hospitality. Thank you for choosing our resort, and we hope to have the privilege of welcoming you back in the future. Yours sincerely, Sharon
Zoltac's reply31 Jul 2023, 08:24
Official
Dear valued guest, we extend our sincere gratitude for taking the time to share your feedback with us. We deeply regret to learn that your experience with our resort fell short of your expectations, and for that, we offer our heartfelt apologies. As a resort that takes great pride in providing exceptional service and memorable experiences to all our guests, we are disheartened to hear that we did not meet your standards on this occasion. Please rest assured that we take your comments seriously, and we will use them as valuable insights to identify areas where improvement is needed. We would appreciate the opportunity to understand further the specific issues you encountered during your stay. If you would be willing to share more details about your experience with us, we encourage you to reach out to our guest relations team at *** at your earliest convenience. Our aim is to ensure that each guest leaves our resort with fond memories and a desire to return. We take your words to heart and will make every effort to address the concerns you have raised. Once again, we apologize for any inconvenience caused, and we genuinely hope that you would reconsider giving us another opportunity to showcase the true essence of our hospitality. Thank you for choosing our resort, and we hope to have the privilege of welcoming you back in the future. Yours sincerely, Sharon