OUTRAGEOUS DELAYS IN CANCELLATION OF CONTRACT

We have been trying to cancel our contract with Touch Down Group since October 2019 and to date, no cancellation has been processed. We submitted all documents requested by the holiday club and all we get is apologies for the delays and promises that the cancellation will be processed. Our account is still being debited on a monthly basis. We were first in discussion with Sharon Hendricks and eventually ended up talking to Domineque de Klerk who eventually told us that they are awaiting the directors return in the second week of January. No one is responding to my follow-up emails anymore, Dominique's phone is always off. We are tired of being sent from pillar to post. This needs to be resolved asap.