Jvdm
Jacolene van der merwe
1 reviews | Active since Apr 2011
09 Sept 2020, 09:51
Impossible to Cancel
I canceled the timeshare early 2017 as the service level we received was non-existant and we did not receive what we were promised. After a few month, they still deducted funds and I had to put a stop order in. Early 2020 all of a sudden I started receiving statements again with a huge amount that I owe. I have sent all my previous communications of the cancellation, and I am still receiving statements. I am giving up now, I cannot try to explain to them each and every time.
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Replies (3)
Zoltac's replyOfficial
09 Sept 2020, 12:15Dear Mrs Van der Merwe,
As per our email sent through to you on the 1st of September 2020, we have requested that you please send through the communication with regards to the cancellation, as we are unable to find that communication. As well as your reason for cancellation. Please would you be so kind as to send that through to us so that we may assist you.
As you may know, we will need to determine if the cancellation was requested within the 5 days cooling off time. Once we can investigate all this, we will be able to discuss with you options available to you.
Thank you
As per our email sent through to you on the 1st of September 2020, we have requested that you please send through the communication with regards to the cancellation, as we are unable to find that communication. As well as your reason for cancellation. Please would you be so kind as to send that through to us so that we may assist you.
As you may know, we will need to determine if the cancellation was requested within the 5 days cooling off time. Once we can investigate all this, we will be able to discuss with you options available to you.
Thank you
Zoltac's reply09 Sept 2020, 12:15
Official
Dear Mrs Van der Merwe,
As per our email sent through to you on the 1st of September 2020, we have requested that you please send through the communication with regards to the cancellation, as we are unable to find that communication. As well as your reason for cancellation. Please would you be so kind as to send that through to us so that we may assist you.
As you may know, we will need to determine if the cancellation was requested within the 5 days cooling off time. Once we can investigate all this, we will be able to discuss with you options available to you.
Thank you
As per our email sent through to you on the 1st of September 2020, we have requested that you please send through the communication with regards to the cancellation, as we are unable to find that communication. As well as your reason for cancellation. Please would you be so kind as to send that through to us so that we may assist you.
As you may know, we will need to determine if the cancellation was requested within the 5 days cooling off time. Once we can investigate all this, we will be able to discuss with you options available to you.
Thank you
Jvdm
Jacolene van der merwe's updateReviewer Update
10 Sept 2020, 10:40Please do forward me that so called email sent on 01 September 2020, I received nothing from you guys except statements. I am aware of the communications requested earlier this year, which I have sent through on 24 January 2020.
I have asked about cancellation fees on 26 April 2017, which were never given or send to me. I only received the contract on 25 May 2017. I sent through the first cancelation mail on 29 May 2017, but will gladly resend the communications if you can provide me another email address if this one is not the correct one
***. I also did not receive any written monthly statements as promised and set out in clause 15.
In short, I will not pay any cancellation penalties (which also is nowhere stipulated on the contact), and I am definitely not in breach as stipulated in clause 11.
I have also been retrenched Due to COVID-19, which I also sent through to Touchdown on 31 August 2020 and unfortunately cannot afford any penalties.
PLEASE JUST CANCEL AND DELETE ME FROM YOUR SYSTEM!
I have asked about cancellation fees on 26 April 2017, which were never given or send to me. I only received the contract on 25 May 2017. I sent through the first cancelation mail on 29 May 2017, but will gladly resend the communications if you can provide me another email address if this one is not the correct one
***. I also did not receive any written monthly statements as promised and set out in clause 15.
In short, I will not pay any cancellation penalties (which also is nowhere stipulated on the contact), and I am definitely not in breach as stipulated in clause 11.
I have also been retrenched Due to COVID-19, which I also sent through to Touchdown on 31 August 2020 and unfortunately cannot afford any penalties.
PLEASE JUST CANCEL AND DELETE ME FROM YOUR SYSTEM!
Jvdm
Jacolene van der merwe's update10 Sept 2020, 10:40
Reviewer Update
Please do forward me that so called email sent on 01 September 2020, I received nothing from you guys except statements. I am aware of the communications requested earlier this year, which I have sent through on 24 January 2020.
I have asked about cancellation fees on 26 April 2017, which were never given or send to me. I only received the contract on 25 May 2017. I sent through the first cancelation mail on 29 May 2017, but will gladly resend the communications if you can provide me another email address if this one is not the correct one
***. I also did not receive any written monthly statements as promised and set out in clause 15.
In short, I will not pay any cancellation penalties (which also is nowhere stipulated on the contact), and I am definitely not in breach as stipulated in clause 11.
I have also been retrenched Due to COVID-19, which I also sent through to Touchdown on 31 August 2020 and unfortunately cannot afford any penalties.
PLEASE JUST CANCEL AND DELETE ME FROM YOUR SYSTEM!
I have asked about cancellation fees on 26 April 2017, which were never given or send to me. I only received the contract on 25 May 2017. I sent through the first cancelation mail on 29 May 2017, but will gladly resend the communications if you can provide me another email address if this one is not the correct one
***. I also did not receive any written monthly statements as promised and set out in clause 15.
In short, I will not pay any cancellation penalties (which also is nowhere stipulated on the contact), and I am definitely not in breach as stipulated in clause 11.
I have also been retrenched Due to COVID-19, which I also sent through to Touchdown on 31 August 2020 and unfortunately cannot afford any penalties.
PLEASE JUST CANCEL AND DELETE ME FROM YOUR SYSTEM!
Zoltac's replyOfficial
10 Sept 2020, 15:03Thank you for your response Mrs Van der Merwe.
The email that was sent was in fact sent on the 20th of January 2020 at 12.40 from our consultant Aimee.
Please feel free to to send the communication to the customer service email address that you have on record as we have received your letter of retrenchment.
We would like to support you with your cancellation, but do need the previous communication in order to do so.
Thank you
The email that was sent was in fact sent on the 20th of January 2020 at 12.40 from our consultant Aimee.
Please feel free to to send the communication to the customer service email address that you have on record as we have received your letter of retrenchment.
We would like to support you with your cancellation, but do need the previous communication in order to do so.
Thank you
Zoltac's reply10 Sept 2020, 15:03
Official
Thank you for your response Mrs Van der Merwe.
The email that was sent was in fact sent on the 20th of January 2020 at 12.40 from our consultant Aimee.
Please feel free to to send the communication to the customer service email address that you have on record as we have received your letter of retrenchment.
We would like to support you with your cancellation, but do need the previous communication in order to do so.
Thank you
The email that was sent was in fact sent on the 20th of January 2020 at 12.40 from our consultant Aimee.
Please feel free to to send the communication to the customer service email address that you have on record as we have received your letter of retrenchment.
We would like to support you with your cancellation, but do need the previous communication in order to do so.
Thank you