KC
Keith C
1 reviews | Active since Apr 2024
11 Apr 2024, 17:28
Do yourself a favour: AVOID Touch Down group resorts
Beware of doing business with Touchdown in any of their properties. My wife and I had a horrific experience at Stillness Manor. We prepaid for the stay. When we arrived we were put into a room where there had been a toxic chemical spill. We left without even unpacking our bags. It took multiple emails, phone calls a refund. After promising me the refund they then spent months dodging paying it. Touchdown are now ignoring emails. STAY AWAY (your physical and mental health depends upon it!!)
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Replies (3)
Zoltac's replyOfficial
12 Apr 2024, 09:39 Dear Keith
We're sorry to hear about your negative experience. Your refund has been processed, and if you have any further concerns, please reach out to us directly. We value your feedback and are committed to resolving any issues promptly.
Best regards,
Sharon
We're sorry to hear about your negative experience. Your refund has been processed, and if you have any further concerns, please reach out to us directly. We value your feedback and are committed to resolving any issues promptly.
Best regards,
Sharon
Zoltac's reply12 Apr 2024, 09:39
Official
Dear Keith
We're sorry to hear about your negative experience. Your refund has been processed, and if you have any further concerns, please reach out to us directly. We value your feedback and are committed to resolving any issues promptly.
Best regards,
Sharon
We're sorry to hear about your negative experience. Your refund has been processed, and if you have any further concerns, please reach out to us directly. We value your feedback and are committed to resolving any issues promptly.
Best regards,
Sharon
KC
Keith C's updateReviewer Update
12 Apr 2024, 11:13I realise this is your standard mealy-mouth response to all critical reviews. It just brings out the "Angry" in me.
I really don't know how you can say this with a straight face: you have not "valued my feedback" at all - you dismissed it multiple times. You have never been sorry, or apologised to me.
As for "resolving any issues promptly": you are joking, right? 15 emails (I have counted), 5 telephone calls, multiple WhatsApps to your business WhatsApp. Then I had to wait 20 working days for payment. Then nothing. Still nothing...
I really don't know how you can say this with a straight face: you have not "valued my feedback" at all - you dismissed it multiple times. You have never been sorry, or apologised to me.
As for "resolving any issues promptly": you are joking, right? 15 emails (I have counted), 5 telephone calls, multiple WhatsApps to your business WhatsApp. Then I had to wait 20 working days for payment. Then nothing. Still nothing...
KC
Keith C's update12 Apr 2024, 11:13
Reviewer Update
I realise this is your standard mealy-mouth response to all critical reviews. It just brings out the "Angry" in me.
I really don't know how you can say this with a straight face: you have not "valued my feedback" at all - you dismissed it multiple times. You have never been sorry, or apologised to me.
As for "resolving any issues promptly": you are joking, right? 15 emails (I have counted), 5 telephone calls, multiple WhatsApps to your business WhatsApp. Then I had to wait 20 working days for payment. Then nothing. Still nothing...
I really don't know how you can say this with a straight face: you have not "valued my feedback" at all - you dismissed it multiple times. You have never been sorry, or apologised to me.
As for "resolving any issues promptly": you are joking, right? 15 emails (I have counted), 5 telephone calls, multiple WhatsApps to your business WhatsApp. Then I had to wait 20 working days for payment. Then nothing. Still nothing...
Zoltac's replyOfficial
12 Apr 2024, 11:53 Dear Keith,
We regret to learn of the challenges you encountered. Rest assured, your refund has been successfully processed. Should you have any additional concerns or require further assistance, please don't hesitate to contact us directly. Your feedback is highly valued, and we remain dedicated to addressing any issues promptly.
Warm regards,
Sharon
We regret to learn of the challenges you encountered. Rest assured, your refund has been successfully processed. Should you have any additional concerns or require further assistance, please don't hesitate to contact us directly. Your feedback is highly valued, and we remain dedicated to addressing any issues promptly.
Warm regards,
Sharon
Zoltac's reply12 Apr 2024, 11:53
Official
Dear Keith,
We regret to learn of the challenges you encountered. Rest assured, your refund has been successfully processed. Should you have any additional concerns or require further assistance, please don't hesitate to contact us directly. Your feedback is highly valued, and we remain dedicated to addressing any issues promptly.
Warm regards,
Sharon
We regret to learn of the challenges you encountered. Rest assured, your refund has been successfully processed. Should you have any additional concerns or require further assistance, please don't hesitate to contact us directly. Your feedback is highly valued, and we remain dedicated to addressing any issues promptly.
Warm regards,
Sharon