Disgusting Service

I cancelled membership 2 days after I took it on the 01 April 2015 as I found out I was still a member with previous company and I was advised I could cancel within 10 days. Joshua Mokete only rep**** only on the 24th April to advised me that his regional manager was in Mafikeng and she will authorize a refund as soon as she is back on the 28th April and haven't received any feedback ever since that day till today and I called the office to enquire about this and I spoke to Riana and she asked me to email her and I did on the 15th June and I'm still waiting for them even today and now I'm getting emails from this Joshua guy regarding specials they have as if I'm interested and when I reply to ask when my query will be resolved I don't get a response. I even sent the complaint to their admin department on the 22 May 2015 and I haven't received any reply yet. These people are a \fly by night"travel agency who clearly don't know what customer service is and I actually feel sorry for the customers they have nxa"""