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Due to unforeseen circumstances, I asked that I change my booking to another weekend at Seasons Sport and Spa and I was told that I was supposed to notify before 72 hours (I notified 52 hours before to be exact) and they said I need to find a replacement or lose my deposit. I was only aware of the half (according to e-mail I was sent)/full payment (according the invoice) that I had to make within 72 hours not that I can only make amendments before 72 hours before check in. <br> <br> I don't understand why I must lose R2860 when I'm not even cancelling or have decided to change the dates on the day I'm supposed to check in. I need someone Senior that I can speak to or someone who deals with Customer service/complaints, as I feel this is unfair and *********. I spoke to a lady called Candice i.e. I can't speak to her again... her attitude towards a potential customer is appalling (based on tone of e-mail and the fact that when I asked her a question about my deposit she did not answer, instead, she put me on hold without any warning and so I hung up)