1 reviews | Active since Jan 2017
Conned by TOUCHDOWN CORP HOLIDAY CLUB WITH FALSE REPRESENTATION
<p>In November 2016 I paid R1950 for a joining fee and due to unforeseen circumstances. In december 2016, I sent an email for cancellation this was less than a month when i wrote to them. I soon realised that their offices were closed in December when i called the call centre number ********** . Now, in January, I called Joshua at their office in Constantia Kloof. He tells me that there will be a cancellation fee of R2000. meaning they will have R 4000 from me. and already I'm in financial constraints. To even note that I did not even use this service, not even the free voucher.</p>
Good day Mr Sibaya
Thank you for your post.
In accordance with the NCR (National Credit Regulator) Members are provided with a 5 day "cool off" period from the date of signature wherein they may cancel their Agreement with full refund of any monies paid. This period allows Members the time to read through all of their documentation at their leisure, and gives Members the opportunity to look into their finances and re-evaluate their Offer to Purchase. Should they then wish to cancel as mentioned in the Acknowledgment of Presentation which is signed point by point, the cancellation request must be submitted in writing within the 5 day period.
You may cancel your contract, however, as per the Consumer Protection Act the cancellation will be subject to payment of a cancellation fee.
Warm Regards
Touch Down Group (Lifestyle)
Good day Mr Sibaya
Thank you for your post.
In accordance with the NCR (National Credit Regulator) Members are provided with a 5 day "cool off" period from the date of signature wherein they may cancel their Agreement with full refund of any monies paid. This period allows Members the time to read through all of their documentation at their leisure, and gives Members the opportunity to look into their finances and re-evaluate their Offer to Purchase. Should they then wish to cancel as mentioned in the Acknowledgment of Presentation which is signed point by point, the cancellation request must be submitted in writing within the 5 day period.
You may cancel your contract, however, as per the Consumer Protection Act the cancellation will be subject to payment of a cancellation fee.
Warm Regards
Touch Down Group (Lifestyle)
Dear Mr Sibaya,
Futher to the above feedback I can confirm that as requested, your Lifestyle membership has already been cancelled in terms of the provisions of the Consumer Protection Act (CPA). Someone from our head office dealing with premature membership cancellations - in terms of the CPA - will also be in contact with you soon. She will assist you in this regard, and hopefully resolve your query regarding the payment of a reasonable cancellation fee.
Warm Regards
Touch Down Group (Lifestyle)
Dear Mr Sibaya,
Futher to the above feedback I can confirm that as requested, your Lifestyle membership has already been cancelled in terms of the provisions of the Consumer Protection Act (CPA). Someone from our head office dealing with premature membership cancellations - in terms of the CPA - will also be in contact with you soon. She will assist you in this regard, and hopefully resolve your query regarding the payment of a reasonable cancellation fee.
Warm Regards
Touch Down Group (Lifestyle)