BREACH OF CONTRACT ,BAD AFTER SALES COMMUNICATION AND NO COMPLAINT URGENCY

Signed up for the membership at one of their presentations 27/05/2018.Paid the admin fee and made payment plan for the deposit for 26/06.On the 26/06 a double debit of an amount of R3888.00 was taken from my account. Immediately called the sales lady and she told me they were aware of this and the manager will call me .I advised her that when the manager does call he needs to tell me of their cancellation procedure and want my refund in 72 hours of all the amount paid to them.She promised me a manager Marewaan Anthony will call me later on yesterday.No call came thus called back this morning and was promised after lunch guess what no call came as well as expected.

Three emails sent to the manager and Thoba from thier head office and no response to below questions . • Acknowledgement of the cancellation by close of business • Refund done for R8276.00 within 72 hours

The only communication received from this company was a very stupid email after I call to log the complaint from Thoba who s I also spoke to over the phone ,she had a very patronizing tone switching from English to Zulu.Really?????? below is email sent

"We are looking forward to welcoming you as an Executive Member to be part of Touch Down Group.

This email serves to confirm that we have received your agreement from our Sales Agent, Elvira Davies, which you signed on the 27 May 2018. I can confirm that we have also received your full deposit and admin fee payment of R3888.00 Thank you.

Once again we do apologise for the incident of the double transactions that went off your account this morning. Mr Marewaan Anthony will be in contact with you to elaborate further on this.

We are currently busy with finalizing your agreement and we will provide you with more information"

-I SAID CANCELL THE CONTRACT AND ALL MY MONEY SHOULD BE REFUNDED BREAKDOWN R500 R3888*2

Please do not test me ,