1 reviews | Active since May 2018
Bad Service on Refund
So long story short, we went on holiday, while there we were approached around ownership opportunity in the place. We signed up and paid a deposit. Once we got back home, some unfortunate things happened and I have asked for a refund. After many, many calls, jumping through fiery hoops and e-mails, more than a month later I still don't have my refund. I have been very patient and very accommodating, but now I have reached my end. It took seconds to take my money and more than a month after starting this process, I still don't have the money back. I was hoping to still sign up once this situation at home is over, but now I definitely won't. I want my refund and I want it now!!! If you are planning on doing business with the Touch Down Group - think again......
Dear Mr. Holtshausen,
Thank you for taking the time to provide us with details on your experience.
We are currently investigating this matter and will provide you with feedback as soon as possible.
Kind regards
Touch Down Customer Service Department
Dear Mr. Holtshausen,
Thank you for taking the time to provide us with details on your experience.
We are currently investigating this matter and will provide you with feedback as soon as possible.
Kind regards
Touch Down Customer Service Department
Dear Mr. Holtshausen,
With reference to your communication. We have investigated on the matter. Please accept our sincere apologies for the frustration you had with this situation, This is certainly not the service we are accustomed to providing our clients with.
Kindly note that someone from our Customer Service Department will be in telephone contact with you today to resolve the matter.
We hope to in future welcome you as an owner to experience the service and holidays we are usually providing our clients with.
Should you have any additional queries, do not hesitate to contact us.
Kind regards
Sarita de Klerk
Touch Down Customer Service Department
Dear Mr. Holtshausen,
With reference to your communication. We have investigated on the matter. Please accept our sincere apologies for the frustration you had with this situation, This is certainly not the service we are accustomed to providing our clients with.
Kindly note that someone from our Customer Service Department will be in telephone contact with you today to resolve the matter.
We hope to in future welcome you as an owner to experience the service and holidays we are usually providing our clients with.
Should you have any additional queries, do not hesitate to contact us.
Kind regards
Sarita de Klerk
Touch Down Customer Service Department
