Bad Customer service

<p>I'm a Platinum membership holder of Touch Down lifestyle holiday club, I made a booking for December for myself and wife, my clients and their spouses for December holiday. I was advised the place I wanted to book was fully booked for December. A gentleman by the of Rakesh who is responsible bookings suggested 2 places I can go to, I had a telephone conversation with him explaining what is it that I was looking for. After paying the amount they requested I received confirmation letter for bookings which was not what I wanted and for the amount of money I paid for a platinum membership holder. I then called Rakesh to tell him this is not what I wanted and I cancelled the bookings. Rakesh told I can't I must sell the holiday to my brother or cousin, their cancellation condition that stated clearly on the confirmation letter says if I cancel between now and October I will not lose points. I escalated the matter to his Manager Marietjie Du Plessies on the 29th of June 2017, she only responded on the 8th of July that she'll attend to my matter on Monday the 10th. To date nothing has happened and I'm extremely angry with the way I’m being treated. I’m paying a monthly subscription to this company and I'm being treated like dirt.</p>