1 reviews | Active since May 2012
Amazing Shocking service regarding the Refund process and lack of feedback
The outstanding service on taking ones Monies for a booking is exceptional and cannot be faulted. What is a serious concern is when you have to cancel a booking and the nightmare then only commences with some gusto from Touch Down.
I have tried today the 1st February 2022, 7 times (08:45 till 09:55) to speak to Stacey regarding a cancellation of a booking already sent to Leandre the 20th December 2021.
The poor excuses and feedback received to date is shocking from the consultant, I now believe there is a 21 day period for refunds...
considering the notice was given the 20th December 2021 and its the 1st February, surely someone can respond and confirm what is happening. Reference number: 77745.1 Call center yesterday the 31st January has confirmed the reservation has been cancelled but no further details can be provided on our ref number.
Truly shocking service, venue is awesome and we had enjoyed previous stays there but this experience and run around has soured a perfect getaway spot.
If there were more stars I would award them fully for the service received to date.
Welcome to contact to discuss but for anyone else, seriously consider the implications of the mess around to be entertained with if you have to cancel and request a Refund from this Company.
Yet another 4 days of no feedback from a call done, empty statements made and the question not answered.
When will the payment be made?
Touchdown appears to disrepect voice messages left nor feels that advserse publicity is fine for shocking service and simply cannot phone and discuss the matter professionally.
Such a shame that in this period the customer is treated poorly, to the rest of the Public think twice before using the TouchDown Group.
Yet another 4 days of no feedback from a call done, empty statements made and the question not answered.
When will the payment be made?
Touchdown appears to disrepect voice messages left nor feels that advserse publicity is fine for shocking service and simply cannot phone and discuss the matter professionally.
Such a shame that in this period the customer is treated poorly, to the rest of the Public think twice before using the TouchDown Group.
I have asked our Finance dept to confirm the date that the refund will be processed. I will confirm once I receive confirmation of same.
Regards,
Chrissie
I have asked our Finance dept to confirm the date that the refund will be processed. I will confirm once I receive confirmation of same.
Regards,
Chrissie
I received confirmation from our Finance dept, that your refund is scheduled for pmt, tomorrow. Once it has been done, then we will send you confirmation.
Regards,
Chrissie
I received confirmation from our Finance dept, that your refund is scheduled for pmt, tomorrow. Once it has been done, then we will send you confirmation.
Regards,
Chrissie