Poor customer service

I made a reservation online around 10am for 4 guests including myself, we booked for the following day just to sleep one night as we were going to attend a funeral. Late in the evening I get a call from the owner saying they have people who came to book physically and we no longer have space. She also went on to say, the online reservation are only settled 10days later. The lady was not even willing to make a booking at another guest house for us. She said I will have to book when I get to Bloemfontein, that is ****m away from where I was.