****med by Ebay

18:27 PM My order says delivered, it was not now I get told my ebay money back doesn't apply, what is going on? Kristal Caye 18:27 PM Welcome to eBay Live Help, my name is Kristal. I'll be happy to assist you with your concern. colicraffor0 18:27 PM i am stressing badly over here kirstal Kristal Caye 18:28 PM I understand that you are unable to get your money back as the item is showing as delivered. Kristal Caye 18:28 PM I'll do my best to help you on your concern. Can you give me 2 minutes to check this? colicraffor0 18:28 PM thanks Kristal Caye 18:28 PM Thank you. I'll be with you shortly. Kristal Caye 18:32 PM Thank you for waiting, Colin. I've checked your account and can see that you were removed from the programme. This means that you are not covered under our money back guarantee programme. In addition to this, the tracking information shows the item was delivered. colicraffor0 18:33 PM ok so i live in south africa, the seller is in the UK, so it was i possible for the item to arrive so quickly in south africa colicraffor0 18:33 PM it looks like he mailed it to himself colicraffor0 18:33 PM so why was i removed from the programme? colicraffor0 18:33 PM where was i notified by ebay that i do not have a money back guarentee Kristal Caye 18:34 PM You may check your email on the 7th of November . colicraffor0 18:35 PM ok how about this, the tracking of the courier, it never left the UK, colicraffor0 18:35 PM the item never got on a plane to SA colicraffor0 18:36 PM please see for yourself colicraffor0 18:36 PM https://www.yodel.co.uk/tracking/827EG ********** A# Kristal Caye 18:36 PM You may want to contact Paypal and open a dispute with them. Kristal Caye 18:36 PM You can contact PayPal directly by going to 'Contact Us' at the bottom of any PayPal page and through this link: https://www.paypal.com/uk/cgi-bin/webscr?cmd=_contact_us Kristal Caye 18:36 PM or call PayPal Customer Service: 0 ********** colicraffor0 18:36 PM please look at the tracking and tell me if them item ever left the UK colicraffor0 18:37 PM this transaction was direct credit card, it was not done through paypal Kristal Caye 18:38 PM You happened to purchase this as a PayPal guest user. Here is the PayPal transaction ID: 1A089388F ********** C colicraffor0 18:38 PM does ebay support ***** transactions? colicraffor0 18:39 PM this seller mailed the product to himself, i was ****med colicraffor0 18:40 PM and ebay is wiping their hands clean of me Kristal Caye 18:40 PM eBay does not condone ********** activity and I understand how unsettling this is however, since you have been removed from the programme, we can only advise you to contact PayPal or your bank and file a dispute. colicraffor0 18:40 PM why was i removed form the program tell me this Kristal Caye 18:40 PM Most credit cards and bank companies offer buyer protection. colicraffor0 18:41 PM why was i removed from the program colicraffor0 18:42 PM ? Kristal Caye 18:43 PM As I know you were aware of, you have been suspended last 07 November as you have breached eBay's policy. You may want to check the email that has been sent to you with regard to this suspension. colicraffor0 18:44 PM i alreadys sorted that out colicraffor0 18:45 PM do u not have the record and the apology i recieved for this Kristal Caye 18:45 PM Yes however, you have been removed from the programme due to this suspension though your account has been reinstated. colicraffor0 18:45 PM or the transcripts, i spent 2 hours on the phone with ebay, and ebay *****ed up my account, not my fault, and ebay send me an apology email colicraffor0 18:46 PM oh my gosh, i must say ebay is the worst experience of my life colicraffor0 18:47 PM im pretty sure you guys are wokring with the ********, promising buyer protection and then when our money gets ******, u guys say ooops sorry we cant help Kristal Caye 18:47 PM I understand where you're coming from and we can only advise you to contact your bank and file a claim to get your money back. colicraffor0 18:47 PM and what about this seller colicraffor0 18:47 PM u going let him **** more people colicraffor0 18:48 PM or are u going to tell the next victem, ooops sorry sort it out with your bank, our money bank guarentee is only a joke hahahaha Kristal Caye 18:48 PM You have the option to leave them an appropriate feedback. Not only you are informing other buyers of how the seller behaves, you are also reporting them back to us, and we will take additional action, on what our buyers has experienced with them. This will be reflected in the seller's monthly review. A monthly review showing poor selling behaviors can result in disciplinary or corrective actions. colicraffor0 18:49 PM great in the mean time, i lose 20 000 rand of my money to help ebay reporst colicraffor0 18:51 PM agggggggggggg i give up, looks like im not going to get any where, only thing i cant do is to report ebay to our watchdog, warning other south african ebay users to not use ebay, and dont belive what they say colicraffor0 18:51 PM and the money back guarentee is a **** colicraffor0 18:51 PM but dont take it personally im sure u are a really nice person, and only do what you get told to do Kristal Caye 18:52 PM I can certainly understand the difficulty you are having with this policy and your comment has been noted. You have the option to send us your suggestions or point of views about our current policies and procedures. Although we cannot give a personal response at this point, rest assured we will review it in line with our current guidelines and make the appropriate changes if necessary. Kristal Caye 18:52 PM Here is the link: Kristal Caye 18:52 PM http://pages.ebay.co.uk/help/account/suggestions.html colicraffor0 18:52 PM ok kristal, i hope u have a good evening, i wont, but i guess u just doing your job Kristal Caye 18:53 PM I would like to apologise if this is not the outcome you've expected. Thank you for using eBay and I wish you all the best, Colin.