NO customer protection

Dear E-bay and Pay pal

Regarding: Case #PP-*** and PP-*** (Transaction ID: 4M054651D ********** K)

Damaged item reported and outcome in sellers (who neglected) favour:

· E-bay CLOSED A COMPLAIN AFTER 24hours. (we had to be happy with a damaged item, we paid full price for)

· So we had to approach pay pal

After hours on the phone and hours of our time, PayPal informed me as buyer that I have to courier all purchased items back tot the seller. Courier cost on me(buyer).

Purchase cost versus courier cost:

Purchase cost 131USD (4 items)

Courier cost 57.15USD already paid to receive the product

Courier cost 57.15USD to send the product back to the seller

Total cost I will pay on courier for this purchase 114.30USD – and nothing to show for all the money because of the negligence of the seller

· I have to send back my full purchase of 4 items although only 1 item are damaged.

· This is my sons 17th birthday gift

· I want to stipulate my consumer right in South Afica

o I have the right to insist on a product that is 100% in working order

§ My son received this product damaged because of the sellers – result of sellers negligence when he packed the product

o I have right to ask for replacement of the specific item that was damaged –at NO extra charges

o No addition postage

o No extra cost but what has been paid already

· Currently BOTH PayPal and E-bay want me /my son to carry the cost for the sellers mistake and damaged item.

· Then after all the cost- he still have to send back the full purchase (all 4 times only 1 is damaged)

· I had to spend hours on the phone on my cost, to sort this out, but PayPal only pay back after I sent and paid the courier.

· Who pays for my time and cost of the calls.

we had to make peace with a damaged item