FREE SHIPPING =NO SHIPPING

I am absolutely shocked at my past 3 orders i havw placed wirh ebay South Africa. My address is on my ebay account and when i pd for shipping i had no problems But with my past 3 orders i opted for free shipping as the time frame for delivery suited me needs I have not received any of my orders with free shipping The last 2 orders were pd for in Agust the 7th guess what they still in China and excuse i am receiving is mt postal code is wrong yet i had no problems receiving my stock when i pd for shipping

Customer service sent me 2 mails and nothing since I musr now pay shipping express if i want my product

Free shipping = No Shipping consumers Beware Im still waiting