eBay - **** product received and nobody to assist for a refund

Francois Pretoius Oreder Reference: SR# ***

I stay in South Africa and I ordered a 512gb SD Card from eBay on the 4th of August and the item arrived at my house on the 9th of September. Never in the time that the item was shipped could I trace it under my account on eBay. I followed the shipping on e-mails that I received every now and then.

The moment I received the card I looked at it and look at a few reviews on Youtube. The card is ****. I can not copy more than 1gb of data onto it after several tries and formats. The card was made in Korea and the Adpter in China. It is black on the sides and according to the youtube reviews it must be white. Everything indicate that it is a **** card.

The name that appears on the packet is PITNEY BOWES, FRADLEY PARK, LICHFIELD, UK, Tel: ***, Cons ***.

I can trace nobody with such name and I already wrote 8 e-mails to eBay for help and they (because they cant trace my order) keep on referring me to their automatic services. All the automatic services give me messages like, 'We are not able to process your message now. Please contact eBay Customer Service.' or 'Sorry, but we found no order for you'. Not one of them is able to help me, because there is no record of my order on my account.

I tried everything and I sent the mails everywhere I thought I could get help, but no reply. I explained to them that I am aware that this is not the channel to follow (to mail to them), but just begged for guidance. I even forward my mails to Customer Help (***) as well. Previously when I spoke to them while I waited for the package, they responded the same day and was very helpfull. Now I only get 'doNotReply' mails with guidance to contact eBay (automatically, but mo one goes end out (because they cant trace the item).

I sit now with a **** card, which cost me ±$130 (including shipping), I sit in South Africa and eBay refuse to answer me just how to speak with anybody for a refund.

I thought eBay was a pleasant company to do business with.

I just wrote this complain because I know you only have a few days about bad shape products and because I sit with my hands in my hair. ALL OF A SUDDEN EVERYBODY AT EBAY IS DEAD. NO REPLY FOR HELP.

Please eBay personnel, don't be like this. You have a big company and you don't realize how much us as foreigners look up to you and Amazon, etc now that shipping is getting easier to our countries.

Shame on you eBay, just answer me please. Francois