worst service. Dont use their App

In February I made payment R150 for an electricity voucher on their app the app said error. Made a second payment of R50 and received the voucher. Both amounts went out of my account. I have been reporting since then, have countless ticket numbers, been sent from pillar to post with every agent stating they will give feedback. Feedback i never receive. End of April they said they will refund me my R150, filled out a form and send my bank verification letter.2 weeks went by with no feedback, when I called, the agent only then tells me they could not open my letter which is a clear LIE but I resent my letter. Today 16/5/2024 I called in for the hundredth time, and an agent said the will escalate the matter AGAIN and give me feedback. Its not 5pm and guess what? no feedback