Worst Experience ever!!

On the 2nd of April 2024, I made a purchase of electricity to the amount of R1500 from the Easypay mobile App, I was required provide my card details for the transaction which I did, the transaction failed with an error message of "Authorisation failed", and I did not receive the electricity token. I repeated the same transaction because the first one was unsuccessful, I then received the same error message. To my surprise when I checked my banking account, two amounts of R1500 to Easypay went off my account even though I did not receive any tokens. I then contacted easypay to request for a refund, I was sent from pillar to post with them requesting my banking statements and card details in order to process my refund, I sent all the requested documents. Four months later I still have not received my refund of R3000. Everytime I call them, I'm told that they are still investigating... for the past 4 months!!!