VERY BAD SERVICE WITH FUNERAL POLICY PAYOUT

I am bitterly disappointed in EasyPay Insurance. It has been a month since we submitted a funeral policy claim at your Springbok branch. Your Springbok branch informed me that it will take between 2 to 5 working days for the payout. On 19 August 2025 when querying the claim, I was asked to re-submit the claim as your Springbok branch never submitted it. I duly did so and I received an email acknowledging my claim submission. I never received the payout which I was entitled to and I was forced to borrow money to give my brother a dignified funeral. I am still struggling to receive any payout from EasyPay. Their delaying tactics and lack of communication are utterly shameful. After numerous written queries to Easy-Pay I received an email stating that my claim was escalated to the following consultants in the claims department: Alistair, Dominique and Portia to investigate and revert back to me but due to lack of customer service, no investigation has been conducted. Easy-Pay’s conduct has been disgraceful to say the least. I truly hope that Easy-Pay will improve its service and take responsibility and honour its commitment to grieving families. Easy-Pay also claimed that it would contribute R500 towards the funeral costs. I live in hope. Alinda Ek is bitterlik teleurgesteld in EasyPay Versekering. Dit is 'n maand sedert ons 'n begrafnispolis-eis by julle Springbok-tak ingedien het. Julle Springbok-tak het my meegedeel dat dit tussen 2 en 5 werksdae sal neem vir die uitbetaling. Op 19 Augustus 2025, toe ek die eis navraag gedoen het, is ek gevra om die eis weer in te dien aangesien julle Springbok-tak dit nooit ingedien het nie. Ek het dit behoorlik gedoen en ek het 'n e-pos ontvang wat my eisindiening erken. Ek het nooit die uitbetaling ontvang waarop ek geregtig was nie en ek was gedwing om geld te leen om my broer 'n waardige begrafnis te gee. Ek sukkel steeds om enige uitbetaling van EasyPay te ontvang. Hul vertragingstaktieke en gebrek aan kommunikasie is uiters skandelik. Na talle skriftelike navrae aan Easy-Pay het ek 'n e-pos ontvang wat sê dat my eis na die volgende konsultante in die eise-afdeling geëskaleer is: Alistair, Dominique en Portia om ondersoek in te stel en na my terug te keer, maar weens 'n gebrek aan kliëntediens is geen ondersoek gedoen nie. Easy-Pay se gedrag was op sy minste skandelik. Ek hoop werklik dat Easy-Pay sy diens sal verbeter en verantwoordelikheid sal neem en sy verbintenis tot bedroefde families sal nakom. EasyPay het ook beweer dat hulle R500 tot die begrafniskoste sal bydra. Ek leef in hoop. Alinda