Unsatisfactory service, unreliable and *********** customer consultants

Unsatisfactory service, unreliable and *********** customer consultants including their team leaders. I logged a call on the 11th April 2023 (ref ***) via their website, regarding an EFT payment that i have made on the 4th April 2023. On the 4th of April 2023 i was making a payment to a company called Vuma, in which i have wifi contract with. When i made the payment, Vuma website was offline. Easyway website gave me an instruction to do an EFT directly into their own FNB account, for them to transfer the money to Vuma at a later stage. I 1st logged the call on the 11th April in the morning, and i spoke with a consultant Sizwe whom supp**** me with an incorrect email address. I then logged another call, spoke to Thabang Motloung. Thabang requested that i email a proof of payment, including my bank statement, and high the payment. I did so the same day. After sending an email, i then logged another call to confirm if whether my email was received. Later in the evening on the 12th April i received a call from Lorean whom confirmed the email was received. She re assured me that my query was escalated to the service department, for them to allocate my payment. On the 14th when another consultant Tsholofelo Siyothula called again to follow up on my query, i then demanded to speak to the team leader. i was transferred to Wesley Mohoni. I last spoke with Wesley on 14th April at 16h32, when he also he reassured me that he will personally come up with the resolution for my query, He promised to call me back before leaving his shift at 19h00. Till today, i have not heard any feedback nor my money back. I sent the last email on the 17th, copied everyone i have made contact with, namely Thabang Motloung, Lorean, Tsholofelo Siyothula, Wesley Mohoni, Beslean and Ferdinand Strauss.