Unresolved Pending Payment & Poor Support from Easy Pay

I used Easy Pay via my Nedbank app to pay my City of Cape Town bill on 27 September 2025. I only found out the payment is still pending when I received a notice from the municipality saying I'm in arrears — something that’s never happened before.

I contacted Nedbank and was told the issue is on Easy Pay’s side. I then called Easy Pay multiple times, but every agent kept giving me different numbers to call, with no real help. When I finally got through to someone, he asked me to email him the issue. I did so while on the call, and he confirmed receipt, promising to respond shortly — but I never heard back.

I’ve spent unnecessary airtime and time trying to resolve this, yet my payment is still pending and no one at Easy Pay is helping. This is unacceptable and highly unprofessional.

Unless this is urgently resolved, I will avoid using Easy Pay in the future and escalate the issue further.