Unhelpful Call Centre

After battling to make a payment through EasyPay's website for the past 2 days (yesterday the service just timed out and today I receive Error 61 after completing the payment, and the amount has been debited from my bank account). The only recommendation from the website is to either reprocess the payment (not acceptable as the amount has already been debited from my account) or phone the call centre. The call centre agent was spectacularly unhelpful, just repeating that Error 61 has occurred. Awesome, I already knew that. When I asked what the course of action would be to rectify, I was informed that I was not the first customer with this problem today and they will investigate if they can get around to it. Really?? So now I need to wait for the funds to be credited back to me (which can take anything from 48 hours to 7 days!). Unacceptable EasyPay! If you have an issue with your payment system, maybe you should inform customers BEFORE they submit a payment. Also, having to wait up to 7 days for a refund for an error that is of your making is totally unacceptable. I will be using different services in future.