Transaction Failed money still not reversed

When attempting to make a payment on the EasyPay website the transaction failed and stated that funds will not be deducted and that I must try the payment again later. The second time the transaction succeeded. However upon checking my account my balance is showing both amounts deducted. In the transaction list I see that one transaction has a status of Reversed yet the money has not been put back into my account. I have contacted EasyPay via the website and have received no response from them.<br> <br> Again quick to take money but not to give it back.