The Easypay service platform on the internet is a very bad experience

The Easypay service platform on the internet is a very bad experience. I have been calling regarding a payment I made which did not seem to go through but the funds were deducted in my account. I was first told the amount would be reversed between 24-48 hours by one consultant. I called for the second time and another one said it takes up to 7 working days to reflect depending on which bank an individual uses. I called for the third time after the 8th day and another consultant said I need to send proof to their email highlighting the amount which went out of my bank account. I did that but I got no response for the email I sent. I was told the email I was given was wrong and they gave me two other emails to send to but still my query was not met. I have called Easypay countless times with my expense to be assisted with this query but my efforts are failing as if it is my fault that their system is faulty. I was talking to some of their consultants Nelisiwe to name one of them.