System flawed leading to great inconvenience

<p>I attempted to make an online payment to ethekwini municipaltiy on 25/02/2017. This transaction returned as failed however the funds have been deducted from my card promising a refund. This is terrible as now the payment is not processed but the funds have been removed from my card. I now have to go to a retailer and pay the bill again using additional funds probably using the the recomemded pay@ option (This system at retailers seems more smoother and foolproof as they just enter the account number and the other details such as name etc comes up automatically for verification vs the easypay option where you have to enter all the fields manually and there is no real verification). This failed transaction has inconvenienced me and negatively affected my confidence with Easypay. I contacted the callcentre to try and get an immediate reversal but this was not possible. I was given a lead time of up to 3 days for the reversal to occurr and this is not optimal. I agree with another complaint on this platform "quick to take funds but slow (and painful) to return them". The entire system of refunds needs to be investigated. I would appreciate it if my refund can be fast tracked (Trace: **** - 9A5C - 3659 - 0003 99A3) as well as an explanation regarding the failure of the transaction.</p>