System and process problems

I recently tried registering with Easypay, only to get the run around from a systems perspective. Finally managed to trace down via the call centre that someone else has registered previously with my ID number. They refuse to flush or suspend the other account, even though no one responds to the number associated with the account. As a result I have someone else transacting on my ID number and have no way to register and use the system. They aren't even prepared to let me get an affidavit from the Police to prove that I am the holder of that ID number. They choose to perpetuate a mistake/*****, rather than rectify the problem and gain a customer. Is this what SA has come to? Where we allow meaningless process/bureaucracy/laziness to dictate our actions?<br> <br> I'm not happy that they allow my ID number to continue being used *******ly in their system, and not happy that as a result I have to resort to terrible alternatives for payment.<br> <br> Just a note. This is not a complaint against their call centre. Brendan from their staff was trying his best to assist, but clearly some bureaucratic idiot higher up in the food chain decided not to put effort into rectifying this problem.