Prepaid electricity Blues

I purchased electricity using Easypay as I do each month. After the transaction was successful I went to my statement so that I could enter the details in my meter. To my amazement the amount of units I had purchased was credited to another meter number in a complete different town. On my easy pay page I have only one meter number registered. When I contacted the customer care to enquire about this, the agent told me that they cannot help me. Insisting that I had entered another meter number. I explained that I have one meter number registered on their website and that I do not need to physically enter the number, only the rand value and card details.

He refused to hear me out and insisted that the error was made by me. I gave him my details, so that he could see that I have one meter registered. When I suggested that their system could have a problem , he said that it is impossible that such an error could occur and that I had entered another meter number.