Poor Easypay service

I transfered money to my easypay wallet from my bank account on 31 May 2023. It did not reflect in my my ewallet by end of day. I called the helpline who blamed my bank, which is also their bank. I called the helpline of the bank who said money was transferred. I also called the ***** unit and the digital banker. It was confirmed that the money is in the account if easypay. I logged a complaint on tgec2nd if June and was asked to send proof of payment, which I did on 03 June 2023. No response from them. I called on 05 June for feedback and was told that it takes 3days to solve a query. So my money is making interest for Lesaka since I paid it in their account. But I don't get benefit of it. And must use money from my account to mitigate their failure.