Not interested in customers

Easy pay changed the website. I accidentally made a payment o the wrong account. Reported immediately to Easypay. Fist feedback refund will take about 4 weeks. Then they changed their story. It will now take 8 weeks?? Following up after 4 weeks they refused to take responsibility and send my this reply: Good day Thank you for submitting your query. The EasyPay website is a payment mechanism which links clients to the respective receiver to which they are making bill payments using a unique EasyPay number. We are not able to move funds or reverse the funds back to your account Please be advised in order to have the transactions reversed or rectified, you will need to contact the receiver you paid incorrectly and ask them to assist by moving the funds back to your account so that you are able to pay the correct receiver or bill number you wish to pay. Once a transaction has been processed successfully on the EasyPay website the system settles all monies owed to the respective receivers; this settlement is processed at midnight on the day that the payment is made. Kindly contact the receiver (That was Paid) for further assistance in this regard. Call ID:*** Should you require any further assistance, please do not hesitate to contact us. Kind regards The EasyPay Website Team Sharon Tabudi ***