L.Kegoriloe

On the 25th of June i made a payment via the easy pay website for my Wi-Fi, the transaction went out of my bank account but my Wi-Fi provider never received the payment. I have requested for a refund and i was requested to send bank statements and POP which i have done i was advised the matter has been escalated and i have not received feedback, we are now in the Month of August and the matter is still being investigated and nobody is giving me feedback. how long does it take for your escalations to be attended to.

Please refund back my money and stop escalating this matter just get it resolved.