I cannot log into my EasyPay account and am getting no support!

I attempted to log into my EasyPay account on Sunday the 11th of August. I could not get in, there seemed to be a problem with my account. Thinking that I did not use the correct password, I attempted to change the password. Still could not get in. I emailed support in order to resolve the account problem. I do not receive any response. On Monday the 12th, I called the support number. They just log the issue, and provide a reference number. The agent had a problem with their PC, and could not provide a reference number. He promised to call me back in a few minutes. That did not happen. I called back a few hours later, and did manage to get a reference number. The agent indicated that the problem would be resolved in under an hour, and I would get an SMS. Still no joy. I called back after another 2 hours or so.

I had accounts to pay, and there seems to be no urgency from the call centre to resolve THEIR problem. Please confirm that your system is working and I can pay my bills now. Your feedback leaves much to be desired.

I ended up going to my local supermarket to pay the bills. Really sad part is, they use the same EasyPay number to settle the accounts!