KS
Kgopotso S
1 reviews | Active since Dec 2024
27 Mar 2025, 19:57
Horrible service
I've been attempting to contact Easypay, SADV, and Vuma regarding my Wi-Fi payment, but unfortunately, I haven't received a response from any of them. Despite verifying with my banker, who confirmed that the payment was successful on their end, I remain without assistance. It's been over 24 hours, and the constant referrals between the 3 companies haven't provided a suitable solution, causing significant frustration. Could you please assist me in resolving this issue or provide a refund for the payment made?
Helpful (0)
Replies (1)0
Replies (1)KS
Kgopotso S's updateReviewer Update
28 Mar 2025, 09:27I called the company again and Despite the ticket being marked as 'resolved,' I haven't received any feedback or resolution from your team.
My bank has confirmed that the transaction was successful and processed by your merchant. However, when I spoke with one of the agents, they claimed that the transaction failed.
I would appreciate it if you could investigate this matter urgently and provide a clear resolution. If this issue is not resolved promptly, I will be forced to escalate this matter further.
My bank has confirmed that the transaction was successful and processed by your merchant. However, when I spoke with one of the agents, they claimed that the transaction failed.
I would appreciate it if you could investigate this matter urgently and provide a clear resolution. If this issue is not resolved promptly, I will be forced to escalate this matter further.
KS
Kgopotso S's update28 Mar 2025, 09:27
Reviewer Update
I called the company again and Despite the ticket being marked as 'resolved,' I haven't received any feedback or resolution from your team.
My bank has confirmed that the transaction was successful and processed by your merchant. However, when I spoke with one of the agents, they claimed that the transaction failed.
I would appreciate it if you could investigate this matter urgently and provide a clear resolution. If this issue is not resolved promptly, I will be forced to escalate this matter further.
My bank has confirmed that the transaction was successful and processed by your merchant. However, when I spoke with one of the agents, they claimed that the transaction failed.
I would appreciate it if you could investigate this matter urgently and provide a clear resolution. If this issue is not resolved promptly, I will be forced to escalate this matter further.