Electricity Query

Worst service ever, I bought 1000 rand electricity on Thursday 10 November using easy pay via internet using a bank card as normally do and I did not receive a token number I decided to buy 500 rand on the 11 November some thing happened. I called the company using ***and ***last week Friday they promised to investigate and come back within an hour to no avail i called until 9PM on Friday no assistance whatsoever and I called again today 14 November 2022 they are still investigating since this morning. I spoke to Mr Mncunu and he promised to investigate now around 18.30 I spoke to the lady who promised to call us at at 19.30 cause she was still driving but did not call and I took initiative again around 20.00 I called and I’m given the same story they will investigate tomorrow. I’m so frustrated and I find it very unfair. I’m rating them Zero and hope that tomorrow 15 November 2022 it will be sorted if not Hello Peter will intervene and assist. Regards Phindile on behalf of my husband Bongani Gumbi